Exchange and Return Policy
At Elegance of the Sea, customer satisfaction is our priority. We offer an exchange and return policy under the following terms:
1. Exchange & Return Period
Customers may request an exchange or return within 7 days from the delivery date.
2. Conditions for Exchange or Return
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The product must be unused and in its original condition.
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The item must be in the original packaging with all accessories included.
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A receipt or order number must be provided.
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The item must not show signs of use or damage.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
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Used products.
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Items damaged due to misuse.
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Special or custom orders.
4. Defective or Incorrect Items
If you receive:
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A defective product, or
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A wrong item
You will be eligible for free exchange or return after contacting customer service.
5. Shipping Fees
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If the return is due to a change of mind, the customer bears the shipping cost.
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If the item is defective or incorrect, the store covers the shipping cost.
6. How to Request a Return or Exchange
To request an exchange or return, please contact customer service and provide:
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Order number
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Photo of the item
Our team will guide you through the return process.